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E-Mail Problems

It has come to our attention that some of our clients are not receiving our mail due to some problems with the Internet servers. We like to inform you that we respond all e-mails and application requests within 24 hours except on weekends and holidays. If you do not hear from us, please let us know.


Cancellation policy

Cancellation policy for classes: If you cancel your lessons more than 30 days before the first day of class, we will charge you a processing fee of $50.00. For cancellations between 30 and 15 days before the start date of classes, we will charge you a 20% cancellation fee. There is no refund for any cancellations made 15 days or less prior to the start date of classes. If you do not want to lose your deposit and want to reschedule your program, you must fulfill the following two requirements:

1. We need to be informed, in writing, at least 15 days before your schedule time.
2. Must be rescheduled within one year of the first schedule date.

Cancellation policy for accommodations: The fee for cancellations made more than 15 days before check-in with a host family or at one of our student houses is equivalent to the amount of one week ($175.00 host family, $230.00 for Casa El Mar, $270.00 for Casa WAYRA and $ 300.00 for Casa La Carolina). There is no refund for any cancellation made 15 days or less prior to check-in or after check-in.